Return and Refund Policy

Last updated: October 28, 2026

Thank you for shopping with SCM Remaps at www.scm-remaps.co.uk.

We want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures regarding returns, cancellations, and refunds under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Physical Products & Hardware (Cables, Tuning Tools, Physical Devices)

Right of Cancellation (14-Day Cooling-off Period)

  • Cancellation Window: Under UK consumer regulations, you have 14 calendar days from the day you receive your physical goods to notify us that you wish to cancel or return your order.

  • Return Window: Once notified, you have a further 14 calendar days to send the items back to us.

Condition of Returned Items

To qualify for a full refund:

  • Items must be unused, in the same condition as received, and in their original packaging.

  • All accessories, cables, manuals, and bundled software licenses/activation codes must be intact and unregistered.

  • If the value of the goods has been reduced through handling beyond what is necessary to inspect them (similar to inspecting an item in a physical shop), we reserve the right to deduct an amount from your refund.

Return Shipping Costs

  • Change of Mind: You are responsible for paying the shipping costs for returning non-faulty items. We recommend using a tracked, insured shipping service.

  • Faulty or Incorrect Items: If an item arrives damaged, defective, or incorrect, we will cover all return shipping costs or provide a prepaid return label.

2. Digital Goods, Tuning Files, & Software

Due to the bespoke and instant nature of digital products and remap files:

  • Custom / Bespoke Software: Custom-modified files (e.g., bespoke ECU calibration files, tuned files written specifically for your vehicle identification number / ECU read) are classified as personalized goods and are exempt from standard cooling-off cancellation rights once created or delivered.

  • Digital Downloads: When purchasing instant digital downloads, you will be asked to acknowledge and consent to waiving your 14-day statutory cancellation right once downloading or access begins.

  • File Issues: If a software file contains an error or fails to function as described, we will review the file, supply a revised calibration, or issue a refund if the issue cannot be resolved.

3. Remapping & Workshop Services

  • Cancellation Before Service: If you book an on-site or mobile remapping service, you may cancel or reschedule up to 24 hours before your appointment without penalty.

  • Completed Services: Once vehicle tuning or diagnostic work has been carried out with your agreement, the labor charge is non-refundable. If you experience an issue post-remap, please notify us immediately so we can inspect and rectify the calibration under our service warranty.

4. Damaged or Faulty Goods

If your item is faulty, not as described, or damaged upon delivery:

  1. Contact us within 30 days of delivery.

  2. Provide your order number, a brief explanation, and photos/video demonstrating the fault.

  3. You are entitled to a full refund, repair, or replacement in accordance with the UK Consumer Rights Act 2015.

5. How to Initiate a Return

  1. Contact Us: Email us at sclarkautorepairs@gmail.com or call 01269 842030 with your order number and reason for return.

  2. Receive Return Authorization: We will provide instructions and our designated return delivery address.

  3. Dispatch Package: Securely package your item and retain proof of postage.

6. Refund Process & Timelines

  • Inspection: Once your return is received and inspected, we will send an email notification confirming receipt and whether the refund has been approved.

  • Processing Time: Approved refunds are processed within 5 to 10 business days.

  • Payment Method: Refunds will be credited back to your original payment method (e.g., credit/debit card, PayPal). Bank clearing times may add an additional 2–5 business days depending on your card issuer.

7. Contact Details

If you have questions about this policy or your order, please reach out to us:

Plot 6B Units 5 & 6 Heol Parc Mawr, Crosshands Business Park, Crosshands, Llanelli, SA14 6RE

info@scm-remaps.co.uk

01269 842030