Policies – SCM Remaps
Terms & Conditions
DELIVERY
We aim to process all orders within two working days/48 hours (not including weekends and bank holidays). If there is likely to be any delay in sending your order we will get in touch to let you know. You will receive an order confirmation email once the order is placed, and another to let you know once it has been posted, which will contain tracking information where available. Orders placed before 3pm (GMT) will be posted that day in most cases. We do not post on Saturdays.
DELIVERY CHARGES
Shipping is to Mainland GB countries only.
Includes England, Scotland and Wales, including all of the Great Britain landmass and including land connected by road / rail (such as Skye and Anglesey) but not including islands accessible only by water / air transport.
Mainland GB Standard delivery – within in the UK is by Second Class post.
≤1kg = £5.20
1.01kg – 2kg = £5.20
2.01kg – 5kg = £8.99
5.01kg –10kg = £20.25
10.01kg – 20kg = £28.55
This cost will vary depending on size of package. Orders will usually arrive within 3-5 working days of dispatch, however this is subject to Royal Mail/Courier services and Stock, and we are not responsible for late delivery.
Mainland GB Express Delivery – Next working day delivery, tracked with signature on delivery.
≤1kg = £8.80
1.01kg – 2kg = £11.00
2.01kg –10kg = £26.60
10.01kg – 20kg = £41.20
For orders over £100 Express Delivery/Courier service will automatically be assigned. Your order will be posted next working day and will arrive the day after that. Orders will usually arrive within 1 working day of dispatch, however this is subject to Royal Mail/courier services and Stock, and we are not responsible for late delivery.
For example, if you placed an order on Monday afternoon, we would post your order on Tuesday and it will be delivered by 1pm on Wednesday.
RETURNS & REFUNDs
This policy is offered in addition to your legal rights. Returns are only accepted with faulty, damaged, wrong or not as described items. Merchandise Items will be thoroughly checked and photographed before being sent to ensure the goods are in excellent working condition.
Please notify us of any returns within 14 days via email, we will require photographic proof of faults or damage with the items. These will be compared with photographs we have previously taken before delivery to assess the damaged. Returns must be received within 30 days of purchase in original packaging and condition, unworn and with tags attached.
Please ensure you enclose the completed returns form with your order, or if you do not have that a note of your name, address, order number and email address to allow us to process your return promptly.
You may return your order by any postal method, though we strongly recommend sending by a tracked method and obtaining proof of postage, as we cannot be held responsible for items that are lost in transit on their way to us.
When trying on items of clothing, please ensure that you are not wearing transferrable makeup, perfume or deodorant, which may leave a scent or marks on the item.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled.
We reserve the right to refuse a refund on any items that are not fully fit for re-sale. This does not affect your statutory rights.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy.
All parcels can take up to 10 working days to be returned to our warehouse, unless sent via special delivery, all refunds will be processed within 7 working days of receipt. Returns are processed during working days only.
If this time has passed and you have not been issued with a refund, please email us at sclarkautorepairs@gmail.com and we can check on it for you.
If the item you receive is faulty, or different to what you ordered, please email sclarkautorepairs@gmail.com we will reply to you within 2 working days with a solution.
Please provide your name, order number, details of the product and a description of the fault, or the incorrect item you received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.
Refunds are not available to customers if they buy items knowing there is a fault/damage to item which will be stated in the relevant advertisements/description.
Refunds are not available to customers if they damage an item by trying to repair it personally or professionally or by getting someone else to do it personally or professionally.
Refunds are not available to customers if they damage an item intentionally to request a refund.
Refunds are not available to customers if they unseal audio, video recordings or computer software that were sealed at the time of delivery.
Distance selling refunds are available to customers within 14 days of receiving their goods, if they want to cancel, return and refund. Customers then have another 14 days to return the goods once they’ve notified us of refund/return request. Refund will then be issued within 14 days of receiving the goods back. Refunds will not be permitted if we do not receive the goods back within the allotted time.
If a customer withdraws from a purchase, contract or exercises their right to cancel, both your and their obligations under the contract are ended. We will reimburse the consumer all that they have paid us, including any original delivery costs. However, if a customer has expressly requested a delivery method that is more expensive than our basic cost, we are only obliged to refund your basic delivery cost – for example, if a customer has opted for our next day delivery/courier service rather than our standard method by second class post.
We will reimburse the customer without undue delay and within 14 days from the day after they inform us of your decision to cancel. If the customer is sending goods back to us, we will reimburse within 14 days of the day we get the goods back or, if earlier, 14 days from the day we receive proof from the consumer that they have sent the goods back. We will reimburse the customer using the same payment method they used originally.
Finally, we have a right to deduct an amount from the reimbursement or charge a customer if they have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop. This is likely to be a controversial area of the Regulations and will ultimately be a matter for a court to decide. However, the following examples will attempt to illustrate this concept:
-a consumer returns a shirt that comes in a presentation box, which they had opened and removed all the pins and packaging and tags to try it on. It is reasonable to expect a consumer to remove packaging to try on or examine an item, no deduction would happen.
-a consumer returns a shirt, which you can see has clearly been worn. The consumer has not acted reasonably and we can make a deduction for diminishing the value
-a consumer returns flat pack furniture, which they have clearly attempted to assemble by opening packs of screws and trying to put parts together. The consumer has not acted reasonably and we can make a deduction for diminishing the value
You are not able to make any deduction for diminishing the value of the goods if you have not provided consumers with the information about their right to cancel (information item ‘l’ above).
No other deductions, such as cancellation or restocking fees, can be made when a consumer exercises their legal right to cancel.
It is the customer’s responsibility to send the goods back to us or hand them to someone that we have authorised to collect them. Consumers must send the goods back to an address that we have specified, depending on the product. This information will be given via email once notification of cancellation has been received within the 14 day notice.
The customer must not delay their return of the goods and should send them back within 14 days of when they informed you of their decision to cancel.
Customers will be required to cover any cost of returning items from the 14 day period due to cancellation, returns, refunds or exchanges, the return postage fee will not be covered by us or be able to request refunding/reimbursement for.
All time periods quoted in this guidance will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.
EXCHANGE POLICY
If you wish to exchange an item for a different size or colour please contact us sclarkautorepairs@gmail.com before sending the item back so that we can confirm that the required item is available, if the item is low in stock we will then reserve the item for you. If the item is not currently available we will give you an estimated date it is due back in stock and if you wish to wait we can send it out as soon as it is available. If any item required for an exchange is no longer available and will not be coming back into stock we will issue a refund.
When returning an item for exchange you must clearly mark on the returns form that you wish to exchange and what item you wish to exchange for.
Items returned for exchange must be unworn, unwashed, undamaged, unused, with all original tags, labels, boxes or gift bags attached/included.
When trying on items of clothing, please ensure that you are not wearing transferrable makeup, perfume or deodorant, which may leave a scent or marks on the item.
We will be unable to accept the return for exchange of any item where there is evidence that these instructions have not been followed or the item is soiled.
We reserve the right to refuse an exchange on any items that are not fully fit for re-sale. This does not affect your statutory rights.